Shipping and Returns Policy

 

1. Order Processing:

- Orders are typically processed within [X] business days (excluding weekends and holidays) after receiving full payment.
- Custom or personalized orders may require additional processing time.

 

2. Shipping Methods:

- We offer standard and express shipping options.
- Shipping costs are calculated at checkout based on the destination and selected shipping method.

 

3. Shipping Destinations:

- We ship to addresses within Australia only. 

4. Tracking Information:

- Once your order has shipped, you will receive a confirmation email with tracking information if applicable for you chosen shipping method.

5. Shipping Delays:

- While we strive to meet the estimated delivery times, unforeseen circumstances may cause delays. We appreciate your understanding.

 

6. Lost or Damaged Items:

- In the rare event that your order is lost or damaged during shipping, please contact us immediately for assistance.

 

7. Returns and Exchanges:

- We accept returns within 30 days of the delivery date.
- To initiate a return, please contact our customer service team at hello@autohappen.com.au with your order number and reason for return.

 

8. Eligibility for Returns:

- Items must be unused, in their original packaging, and with all tags attached.
- We reserve the right to refuse returns that do not meet these criteria.

 

9. Refund Process:

- Refunds will be issued to the original payment method once the returned items are received and inspected.
- Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a mistake on our part.

 

10. Exchanges:

- If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.

 

11. Defective or Incorrect Items:

- In the case of defective or incorrect items, please contact us within 14 days of receiving the order for a resolution.

 

Contact Information:

 

If you have any questions or concerns about our Shipping and Returns Policy, please contact our customer service team at hello@autohappen.com.au